John W. Luther III
407 Valerie Ct.
Incline Village, NV 89451
jwl@rxdoc.com
http://www.rxdoc.com
Home: 775-298-1118
Cell: 775-338-0068
Summary
Dedicated pharmacy manager with 10+ years of experience in retail pharmacy service settings. Extensive understanding of third party processing, use of generics, and drug utilization review. Consistently achieve high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming systems. Respected builder and leader; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Work Flow Designer
Clinical Coordinator
Customer Satisfaction Enhancement
Third Party Insurance Specialist
Sales & Margin Improvement
Computer Systems Tester/Advisor
Pharmacoeconomics
Teambuilding & Training
Cost-Reduction Strategies
Inventory Management
Asset/Loss Prevention
Team Leader
Professional Experience
RALEYS PHARMACY — Incline Village, NV
8/06 to Present
Pharmacy Manager
• Developed, maintained, and evaluated pharmaceutical services.
• Managed the legal requirements, meeting with state inspectors, developing plans of correction for deficiencies.
• Planed assigned and reviewed work of assigned staff.
• Adjusted work assignments and schedules to maintain adequate staffing levels and respond to fluctuating workloads.
• Evaluated employee performance and assessed training needs.
• Consulted employees in work related activities, personal growth and career development.
• Verified records and reports of medications and inventories and made decisions to the drug selection process.
• Provided consultation on pharmaceutical question to physicians, residents, nurses; reviewed patients medication orders and drug profiles to assure correct drug use provides information to prescriber on drug interactions, allergies, and doses in order to obtain more effective therapy.
• Consulted patients on use of generics, prior authorizations, and formularies.
• Updated policies and procedures.
WEST HILLS/WILLOW SPRINGS PHARMACY — Reno, NV
6/08 to 9/08
Director of Pharmacy
• Managed clinical pharmacy programs and supervised the clinical activities of pharmacists and technicians throughout the hospital.
• Monitored and evaluated the outcome of all clinical interventions by pharmacy Associates from clinical and financial perspectives.
• Coordinated staff development (pharmacists and technicians) in clinical pharmacy education.
• Monitored developments in new medication therapies and proactively assessed potential financial impact of new medications to the institution.
• Coordinated activity for the Pharmacy and Therapeutics Committee.
• Reviewed all new requests for medications to be added to the formulary and makes recommendations to the Pharmacy and Therapeutics Committee to add or to deny the medication for formulary inclusion.
WALGREENS PHARMACY — Las Vegas and Reno, NV
3/01 to 8/06
District Diabetes Representative
Pharmacy Manager
Staff Pharmacist
• Pioneer of the diabetes program.
• Prepared and dispensed drug orders per physician request according to established policies, procedures and protocols.
• Ensured safe, appropriate, cost effective drug therapies for patients according to established policies, procedures and protocols.
• Promoted and supported all Team standards of quality customer service.
• Promoted continuous quality improvement in operations and in job performance.
• Taught and guided pharmacy students during rotations at the pharmacy.
• Strong advocate of improving intercom plus; Walgreens proprietary pharmacy management system.
MOUNTAIN VIEW HOSPITAL PHARMACY — Las Vegas, NV
3/01 to 8/02
Staff Hospital Pharmacist
• Provide specialized pharmaceutical services to improve drug usage and therapeutic outcomes including, but not limited to, advising physicians on issues concerning drug therapy, the inherent toxicity of drugs and their side effects, as well as assisting in the prescription of appropriate doses.
• Coordinate the activities of assigned pharmacy technicians engaged in the preparation, labeling and delivery of medication and other pharmaceutical supplies in accordance with physicians' prescriptions; ensure compliance with federal, state and local laws and regulations pertaining to the dispensing of drugs and controlled drugs and the maintenance of required records.
• Maintain liaison relationships with medical and nursing staff; provide timely information pertaining to pharmaceutical supplies, drug usage and compatibility, state and federal regulations regarding drug controls, and Joint Commission Standards.
• Conduct and evaluate medication histories, assess compliance and suggest modifications so as to achieve desired outcomes; instruct patients in the proper use of prescribed drugs and make Patient Care Rounds with physicians to evaluate patient progress.
• Individualize medication regimens using sound principles, accounting for pharmacodynamic and pharmacokinetic variations in drug absorption, distribution, metabolism and elimination with responsibility for establishing and continually improving the delivery of Pharmaceutical Care to patients within areas of direct responsibility and assisting others in the department with the same. Determined and evaluated opportunities to expand clinical pharmacy activities within the hospital, as well as to the local community.
CARE RITE PHARMACY — Long Beach, CA
3/95 to 08/99
Intern Pharmacist
USC SCHOOL OF PHARMACY — Los Angeles, CA
9/94 to 8/97
Network Administrator
• Maintained and Administered UNIX, Novell, and WinNT networks for pharmacy students.
• Repaired and configured desktops and notebook terminals for all university faculty.
• Prepared power point slides, lectures, and assignments.
• Tutored and educated staff and students for various software programs.
• Web page administrator/designer.
Education and Training
AMERICAN PHARMACIST ASSOCIATION — San Francisco, CA
May, 31 2008
Certified Pharmacist Immunization Program
WALGREENS — Deerfield, IL
March, 12 2004
Certified Diabetes Pharmacy Specialist
UNIVERSITY OF SOUTHERN CALIFORNIA — Los Angeles, CA
May, 14 1999
Pharm.D.
CAL STATE UNIVERSITY OF SAN BERNARDINO — San Bernardino, CA
June, 06 1994
Major/Biochemical Sciences ; Minor/Computer Science
